Refund policy

Condition of Returned Products

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any returns on items that have been customised, worn, used, altered or damage. If the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you or deduct from purchase amount. If the returned product satisfies QC, we will proceed with the applicable full refund.

Online Purchases
Should you wish to exchange or return your purchase, you can do so within 30 days of delivery of your order and we will use commercially reasonable endeavours to refund the purchase price using the same means of payment as used for the initial transaction. Initial shipping charges will be paid by customer(s), except where you had originally opted for a non-standard delivery, in which cases the supplemental costs will be non-refundable.
Once the item has been received by us and we have confirmed that it meets the above QC requirements, we will notify you via your preferred method of contact and issue you with a refund or exchange. Please allow 3-5 working days for this to appear in your account.
To begin your return or exchange, please submit a request through your customer account. Alternatively, contact our Customer Service team quoting your original order number.

EU Right of Withdrawal

If you are a customer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason (the "cooling-off period").

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, takes physical possession of the goods (or the last item, if your order contains multiple items delivered separately).

How to exercise your right of withdrawal: To exercise your right of withdrawal, you must inform us of your decision by submitting a return request through your customer account before the withdrawal period expires. If you checked out using a phone number only, please use the returns link in your SMS order confirmation to submit your request.

Effects of withdrawal: We will reimburse all payments received from you, including delivery costs (except for any supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive the returned goods.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

You must send back the goods without undue delay and no later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the 14-day period has expired.

Exceptions: The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalised
• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery