TERMS & CONDITIONS
1. GENERAL:
This website is operated by Sarraf Jewellers. Throughout this document, the terms "we," "us," and "our" refer to Sarraf Jewellers. Your use of this website is conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Registered Details:
Sarraf Jewellers
Centrale Shopping Centre
Unit B
Croydon
London
CR0 1TY
United Kingdom
a. ACCEPTANCE OF TERMS:
By visiting our site or making a purchase, you engage in our "Service" and agree to be bound by these Terms of Service. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Please carefully read these Terms of Service before accessing or using our website. If you do not agree with any part of these terms, you may not access the website or use any services.
b. AGREEMENT LIMITATIONS:
If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools added to the current store will also be subject to these Terms of Service.
c. CHANGES TO TERMS:
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website after the posting of any changes constitutes acceptance of those changes.
d. HOSTING INFORMATION:
Our store is hosted on Shopify Inc., providing the online e-commerce platform that enables us to sell our products and services to you.
These Terms of Service, along with our Privacy Policy, govern your use of our website. If you have any questions or concerns, please contact us. Thank you for choosing Sarraf Jewellers.
2. CONTENT AND AMENDMENTS
We are committed to ensuring the highest level of accuracy in both displayed prices and descriptions of our products and services on our website.
All measurements provided are approximate, and any errors will be entirely unintentional. We do not accept responsibility for variations in product colors due to differences in monitor displays. Color perception depends on individual screen specifications. We reserve the right to make any changes to the web pages at any time without notice or warning.
3. ORDERING PROCESS AT SARRAF JEWELLERS
At Sarraf Jewellers, our commitment is to provide you with a seamless and secure ordering experience for our exquisite products.
Online Ordering via Our Website:
Placing an order online through our website is a straightforward process. Upon completing your order, you will receive an automatic confirmation email acknowledging the receipt of your order. It's important to note that while this confirmation email provides initial assurance, it does not guarantee fulfillment.
Order Confirmation Process:
Following the initial confirmation, we conduct a meticulous verification of product availability and details. If the order details are accurate and the product is available, a subsequent email will be sent to you, serving as an official acceptance of your order. This email will also include delivery specifics and confirm the total purchase price. In the rare event that a product is unavailable, we will promptly notify you via email.
Order Cancellation Process:
Sarraf Jewellers reserves the right to cancel any sale and withhold the supply of products if deemed reasonable, with the option to alter product availability at our discretion. In the event of an order cancellation, a full refund will be issued for any payments made, ensuring that your statutory rights remain unaffected. Each new order is treated independently, allowing us to provide personalized attention to detail.
4. PRICING PROCESS AT SARRAF JEWELLERS:
At Sarraf Jewellers, our commitment to excellence extends to ensuring transparent and accurate pricing. While we strive for precision in showcasing product prices, we acknowledge that occasional errors may occur. In the event of a pricing discrepancy, rest assured that we prioritize communication and swift resolution.
a. Our Pricing Commitment:
Inclusive of Value Added Tax (V.A.T):
The displayed price for each product on Sarraf Jewellers includes Value Added Tax (V.A.T).
b. Notification of Pricing Errors:
If a pricing error occurs in your order, we will promptly notify you using the contact details you've provided. You will have the option to reconfirm your order at the accurate price or proceed with cancellation. If we are unable to reach you, the order will be treated as cancelled.
c. Order Cancellation and Refunds:
In the event of order cancellation due to a pricing error, any payment made for the products will be promptly and fully refunded.
d. Product Customization and Repair Pricing:
Sarraf Jewellers is pleased to consider written requests for product customization submitted either after the completion of the ordering process or following product delivery. Please be advised that any resulting costs associated with such customization requests will be the sole responsibility of the customer. The pricing for customization services is contingent upon the condition and type of the product in question.
Upon receiving your customization request, our team will carefully evaluate the specifications and intricacies involved. Subsequently, you will receive a detailed written response outlining the associated costs and any relevant information pertaining to the customization process.
By choosing our resizing, repair, or shortening services, you are acknowledging and accepting that there may be a change in the weight of the products. The approximate rate of change is 5-7%. This acknowledgment is considered as your agreement to any potential weight variation resulting from these services.
e. Delivery Costs and Currency Exchange:
-Transparent Delivery Costs:
Sarraf Jewellers is dedicated to providing you with a reliable and efficient shipping service. Our postage fees are determined based on the criteria outlined by Royal Mail, and the cost may vary depending on the features of your selected product.
Shipping Methods:
-United Kingdom:
For purchases under £150, we utilize Royal Mail 1st Class Signed For.
Purchases of £150 and over benefit from Royal Mail Special Delivery Guarantee (Next Day Delivery).
-International Orders:
Royal Mail International Track & Signed is employed for all international orders.
Please note that in the event of disruptions or changes in Royal Mail services, we may opt for alternative mailing services. However, rest assured that we will adhere to the criteria and price tariffs of the different postal services used, and no additional fees will be charged to you for such adjustments.
-Special Mailing Services:
If you specifically request the use of a special mailing service outside the standard options mentioned above, any additional costs incurred will be the responsibility of the customer.
Our goal is to ensure the safe and timely delivery of your orders.
f. Currency Exchange:
Prices are quoted on Sarraf Jewellers in GBP. For transactions outside the United Kingdom, your credit card company will convert the charged amount to your local currency at the prevailing rate. Please note that both charges and refunds are in GBP. Sarraf Jewellers cannot be held liable for any loss due to exchange rate fluctuations.
g. International Customers and Import Duty/Tax:
Customers are responsible for Import Duty/Tax in their respective countries. Customs fees are not included in our prices.
Unfortunately, we cannot provide guidance on these costs. Kindly consult your local customs office for accurate information.
-Customer Responsibility:
Customers bear sole responsibility for any Import Duty/Tax that may be incurred after the product is dispatched to them or when a return is initiated by the customer.
-Exclusion from Product Prices:
It's essential to understand that customs fees are not included in the product prices listed on our platform. Customers are advised to consider and be aware of potential additional charges related to Import Duty/Tax.
-Notification of Duties:
Whether receiving a product or returning it, customers should be aware of and prepared for any Import Duty/Tax obligations imposed by their local customs authorities.
-Sale Price Refunds:
During a sale, if an item is purchased, you will be refunded the sale price in the event of a cancellation.
At Sarraf Jewellers, we uphold the principles of transparency, accuracy, and customer satisfaction. Your trust is paramount, and we are dedicated to ensuring a seamless and trustworthy shopping experience.
5. PAYMENT TERMS:
To facilitate the smooth processing and shipment of your order, please note the following payment terms:
a. Full Payment Requirement:
Your order will be processed and shipped only upon the receipt of full payment. Please ensure that the entire order amount is settled before the shipping process begins.
b. Accepted Payment Methods:
We accept payment through the cards specified in our system. To complete your purchase, kindly use the designated payment methods available on our platform.
c. Key Security Features:
Encryption Protocols:
Your credit/bank card details are encrypted using advanced protocols during online transmission. This minimizes the risk of unauthorized access and enhances overall data security.
Verification Checks:
Your credit card company may conduct additional security checks to verify the authenticity of the order placer. These measures are in place to confirm that you are indeed the authorized party making the purchase.
6. AVAILABILITY AND ORDER FULFILLMENT:
At Sarraf Jewellers, we make every effort to maintain the accuracy and currency of our product listings. However, we cannot guarantee the continuous availability of any specific product. Please review the following terms related to product availability and order fulfillment:
a. Product Availability:
While we strive to keep Sarraf Jewellers up-to-date, the availability of specific products cannot be guaranteed.
In the event that a product is unavailable, you will not be charged for it.
b. Refund Process:
If we are unable to supply a product you have ordered, we will initiate a prompt refund using the same payment method you selected during the purchase.
c. Limited Stock Offers:
All offers and promotions are available while stocks last. We recommend taking advantage of promotions promptly to secure the desired items.
d. Notification of Unavailability:
If we cannot fulfill your order due to product unavailability, we will notify you as soon as possible after receiving your order.
e. Order Modification or Cancellation:
In the event that a product is unavailable, you have the option to cancel your order. We will promptly refund the amount you paid, or you may choose an alternative/similar item.
These terms are in place to provide transparency and flexibility in the unlikely event that a product becomes unavailable.
7. PRODUCT GUARANTEE & WARRANTY
a. Guarantee Period & Manifacturing Defect:
Our guarantee covers all products against manufacturing defects.
All products are accompanied by a 12-month guarantee, specifically covering manufacturing defects.
b. Warranty Exclusion:
The warranty does not apply to defects arising from fair wear and tear, damage due to use or intentional damage, abnormal usage or storage conditions, accident or negligence by you or any third party, failure to operate or use the products in accordance with user instructions, alterations or repairs conducted by any person or organisation other than Sarraf Jewellers.
c. Guarantee Protection:
To preserve the guarantee, all work, alterations, repairs, or adjustments must be exclusively carried out by Sarraf Jewellers.
8. RETURNS
a. Eligibility for Return or Exchange:
Ensure the item is unworn and in its original packaging. Include all relevant receipts and documentation. Initiate the return within 14 days of receiving the item. Unfortunately, we do not provide return labels for products that are not liked or that want to be returned even though they have no defects. Please note that return shipping costs for non-defective items are the responsibility of the customer. You must send the product yourself to the following address:
Sarraf Jewelers
Centrale Shopping Center
Unit B
Croydon
London
CR0 1TY
United Kingdom
b. Return Process:
The item must be received by us within 28 days from the date of purchase. By adhering to these terms, you ensure a seamless return or exchange process
c. Exclusions:
This offer does not extend to personalized items or special orders. Personalized, customized products and special orders cannot be returned.
It is important to note that the customer assumes responsibility for all issues that may arise during the return process or product delivery. This includes but is not limited to instances of loss, theft, delivery to an incorrect address, damage, and failure to meet return conditions. As the customer, you are accountable for ensuring a smooth and secure return process.
We emphasize the importance of retaining and noting the tracking number for the package you send until its successful delivery. It is crucial that you do not lose this tracking information. Please be aware that we cannot assume responsibility for packages that cannot be tracked. Your diligence in keeping track of the tracking number ensures a secure and traceable shipment process.
d. Defective Product
To guarantee the pristine condition of our products upon arrival, we meticulously place them in a protective and elegant jewelry box, securely packaged within a shockproof envelope. However, if an item arrives damaged, defective, or does not match your order, our return policy is designed to address these concerns:
a. Returns Procedure:
We provide a free return label in the event of a damaged, defective, or incorrect item.You are required to ship the item within 7 days of receiving the return label.
b. Evaluation and Replacement:
Upon receipt, the returned product will undergo a swift evaluation.
If a defect is identified and cannot be rectified, the item will be replaced with a new one.
c. Repeated Defect:
In the rare case of a recurring defect even after correction, a new product will be sent. Your satisfaction is paramount to us. If you encounter any issues or have inquiries regarding our return process, please contact our customer service team. We are committed to ensuring a seamless and positive shopping experience for you.
9. Responsibility of Sarraf Jewellers:
a. Product Descriptions and Accuracy:
We strive for accurate product descriptions and images; however, verify dimensions on our website or contact us for exact sizes.
Products are ensured at their retail value during delivery.
b. Product Inspection on Receipt:
Inspect delivered products promptly upon receipt; subsequent loss or damage is not covered if not reported immediately.
c. Service Provision:
Sarraf Jewellers provides services with reasonable skill and care but offers no guarantees, warranties, or representations for other person's services.
d. Website Availability and Content:
Sarraf Jewellers is provided "as is" and "as available," making no promises of uninterrupted or error-free use.
We are not liable if Internet services are unavailable beyond our control.
e. External Links:
Our website may contain links to external sites not under our control; we are not responsible for their content.
f. User Responsibility:
Users are responsible for any breach of these terms and will reimburse Sarraf Jewellers for any resulting loss or damage.
g. Liability Limitations:
Sarraf Jewellers excludes liability for various losses, subject to statutory rights.
h. Termination and Access:
Sarraf Jewellers reserves the right to refuse access and terminate the agreement for breaches.
i. Miscellaneous:
Sarraf Jewellers acts as principal.
Enforcing or not enforcing any provision does not imply a waiver.
Unenforceable parts will be construed to reflect intentions; the rest remains in force.
j. Governing Law:
These terms are governed by the laws of the United Kingdom; disputes fall under the jurisdiction of the United Kingdom Courts.
k. Agency Disclaimer:
Sarraf Jewellers acts as a principal on its own account and not as an agent for you or any other person.
l. Provision Enforcement and Waiver:
Failure by Sarraf Jewellers to enforce any provision does not constitute a continuing waiver.
m. Severability:
If any part of these terms is deemed unenforceable, it will be construed, to the extent possible, to reflect the parties' intentions, and the remaining provisions remain in full force and effect.
n. Amendment in Writing:
These terms constitute the complete agreement between you and Sarraf Jewellers and may only be amended in writing.
o. Exclusion of Other Terms:
These terms apply to the exclusion of all other proposed terms or conditions of the contract.
p. Global Market Considerations:
Sarraf Jewellers aims for a global market; however, we cannot guarantee compliance with local laws of other countries.
q. Governing Law and Jurisdiction:
Use of Sarraf Jewellers and these terms are subject to the laws of the United Kingdom, and any disputes fall under the jurisdiction of the United Kingdom Courts.
Thank you for reviewing and understanding Sarraf Jewellers terms. If you have any questions, please contact us.