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Condition of Returned Products
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any returns on items that have been customised, worn, used, altered or damage. If the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you or deduct from purchase amount. If the returned product satisfies QC, we will proceed with the applicable full refund.
Online Purchases Should you wish to exchange or return your purchase, you can do so within 30 days of delivery of your order and we will use commercially reasonable endeavours to refund the purchase price using the same means of payment as used for the initial transaction. Initial shipping charges will be paid by customer(s), except where you had originally opted for a non-standard delivery, in which cases the supplemental costs will be non-refundable. Once the item has been received by us and we have confirmed that it meets the above QC requirements, we will notify you via your preferred method of contact and issue you with a refund or exchange. Please allow 3-5 working days for this to appear in your account. Please contact our Customer Service team quoting your original order number to begin your exchange or return.